RHETI Enneagram Test Help Page
Help Items Index
- Password Does Not Work
- Forgot Password
- Did Not Receive Email with Password or Results
- Unable to Access or Score Test
- Forgot Number of Tests Left
- Lost Test Results
Password Does Not Work
Note that passwords are cAsE senSITiVe. Some fonts do not clearly distinguish between I, l, and 1; and O and 0. We recommend copying and pasting your password from your order confirmation or password reminder email to ensure there are no transcription errors. The password is all letters & no numbers, so the most common problem is confusing uppercase I (as in I or Italy) and lowercase l (as in letter).
If that's not the problem, you may be using the password of an account with no remaining tests. Enter your email in the form below to get an e-mail sent to you containing the passwords and number of tests remaining in all your accounts.
If that doesn't help, the likeliest problem is a browser error. See the section on browser errors to get help with issues preventing access to the test.
Forgot Password or Number of Tests Left
If you signed up for the RHETI, you can have your username and password emailed to you again, and you can find out the number of uses left on a RHETI multiple-use purchase. Please submit the email address you used for signing up for the Riso-Hudson Enneagram Type Indicator.
Did Not Receive Email with Password or Results
Check your "junk mail" or "spam" folder to see if the email is there and add orders@EnneagramInstitute.com to your safe sender list so the email will not be mistaken for junk mail. If this does not solve the problem, you may be having a Browser problem.
Unable to Access or Score Test
We are sorry you are having difficulties getting a score for your test. The most common scoring problems and their solutions are as follows.
Session Timed Out
Once you log in to take the test you have three hours to complete it and get it scored. If more than three hours pass, your user session will have expired and your test will not score. If this is the case, you'll have to log in again to take the test. Your username and password are still valid. Log in again here.
Cookies are enabled in virtually all browsers as the default setting. If you or someone else who uses your computer has not disabled cookies, most likely they are enabled and the score function should work. If you have disabled cookies, you need to enable them for the duration of this test. After that you can disable your cookies again if you wish. If you don't know much about cookies, click here for more information, including how to enable or disable cookies.
Internal Server Error
If upon clicking the SCORE button you see see either a blank screen, a screen that says page not found, or one that says there was an internal server error, there was a problem with our web server. Web server problems happen randomly due to something going wrong at our internet hosting company. Our web host guarantees us 99.9% uptime. That sounds good, but our site is so heavily vistited this means that several user requests on our website are going to fail every day. In this case, hitting the back button and hitting the score button again is likely to catch the server at a moment in which it is not having an internal server error. If this error persists, please send us an email so we can have the server error fixed.
On rare occasions a user's browser will get confused and try to find the test results file in its cache of temporary files, instead of from the web. Since we don't have access to users' browsers, we can't diagnose the problem, but the problem is in the browser, and it is easily fixed. The solution is to clear out your temporary internet files. This is a risk-free operation. It just deletes copies of web pages stored in your computer, which will cause your computer to ask the internet for a fresh copy of any page you want to look at -- in this case, your test scores.
Internet Explorer (version 6 or earlier)
Go to TOOLS and select INTERNET OPTIONS. On the GENERAL tab (which is the default) you'll see (in Explorer 6 or earlier) three sections: HOME PAGE, TEMPORARY INTERNET FILES, and HISTORY. In the TEMPORARY INTERNET FILES section, click on DELETE FILES. (In Internet Explorer Since the browser's memory is full, it will take anywhere from half a minute to about 3 minutes, depending on how fast your computer is, to delete all the files. When the computer is done, click OK. This should solve the problem.
Explorer 7 or later
Go to TOOLS, then INTERNET OPTIONS. On the GENERAL tab (which is the default) you'll see HOME PAGE, BROWSING HISTORY, SEARCH, TABS and APEARANCE. In the BROWSING HISTORY section, click on DELETE. Then select the TEMPORARY INTERNET FILES option, and select DELETE FILES. Since the browser's memory is full, it will take anywhere from half a minute to about 3 minutes, depending on how fast your computer is, to delete all the files. When the computer is done, click CLOSE, then OK. This should solve the problem.
Clear the "cache" instead of "Temporary Internet Files." Go to TOOLS, then select OPTIONS, then PRIVACY. Click on SETTINGS and then choose which private data to clear. Make sure CACHE is checked and then click CLEAR NOW. This should solve the problem.
Clear the "cache" instead of "Temporary Internet Files". Click the WRENCH ICON on the browser toolbar. Select TOOLS and then select CLEAR BROWSING DATA. In the dialog box that appears, select the EMPTY THE CACHE option. Next, select the amount of data that you want to delete from the drop down menu at the top of the dialog box. Select beginning of time to delete all of your cache data. Lastly, click the CLEAR BROWSING DATA button.
From the Safari menu, click EDIT and select EMPTY CACHE. When asked "Are you sure you want to empty the cache?", click EMPTY.
iPhoneFrom the iPhone main menu, select SETTINGS, then SAFARI. At the bottom of the screen, there are three options, CLEAR HISTORY, CLEAR COOKIES, AND CLEAR CACHE. You can simply clear all three by tapping each of them once and then confirming. You can also clear your iPhone browsing history directly from the Safari browser. Enter Safari, select BOOKMARKS and then HISTORY, CLEAR and CONFIRM.
Since the SCORE command for your test never reached our server, your username and password should still be valid.
Once you have cleared out your Temporary Internet Files, you can login here.
Internet Explorer (Windows)
- Select 'Tools' from the menu bar and click on 'Internet Options...'.
- Click the 'Security' tab and then click the 'Custom Level...' button.
- Scroll down to the "Scripting" section and select the 'Enable' radio button for 'Active Scripting'.
- Click the Yes button in the 'Are you sure...' window.
- Click the OK button.
Internet Explorer 5.x (Macintosh)
- Select 'Explorer' under OS X or 'Edit' under earlier OSs from the menu bar and click on 'Preferences...'.
- Click on triangle next to 'Web Browser' to open sub-menu if needed.
- Under 'Web Content' or 'Active Content', click on checkbox next to 'Enable Scripting'
- Click the OK button.
- Select 'Tools' from the top menu.
- Choose 'Options'.
- Click on 'Content'.
- Click the wrench icon on the browser toolbar.
- Select Options (Preferences on Mac and Linux; Settings on a Chromebook).
- Click the Under the Hood tab.
- Click Content settings in the "Privacy" section.
- Select 'File' from the menu bar and click on 'Quick preferences'. Or, if the 'Quick preferences' option is not available under 'File', select 'Tools' from the menu bar and click 'Quick preferences'.
- Select 'Safari' from the menu bar and click on 'Preferences...'.
- Click on the 'Security' icon.
- Close that window.
America Online (AOL) (Windows)
- Select 'Settings'.
- Select 'Preferences'.
- Select 'Internet Properties'.
- Select 'Custom Level'.
- Scroll down the Custom Level screen to 'Scripting'.
- Enable 'Active Scripting'.
- Select 'Okay'.
- Select 'Yes' that you want to change the security settings.
- Select 'Okay'.
- Close the Preference window.
AOL for Mac OS X (Macintosh)
- Select 'AOL' from the menu bar and click on 'Preferences...'.
- Click on the www icon in the scrolling list on the left side.
- Click on the 'Content' tab.
- Click the OK button.
If you are still having problems, please Please provide us with your email receipt, and a detailed description of the problem you experienced.
- Your name
- Email address you used to sign up for the test.
- The date, time, and time zone when you signed up for the test.
- Your telephone number.
- A detailed description of the problem you experienced.
The Enneagram Institute is a Service Mark of Enneagram Personality Types, Inc.
All Images, Content and Layout Copyright The Enneagram Institute 1998-2013.
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