Refund & Cancellation Policies

Testing Center Purchases

The Enneagram Institute® will accept refund requests for any unused online test codes purchased directly from The Enneagram Institute® Testing Center, within 7 calendar days of purchase. To request a refund, email [email protected]neagraminstitute.com and provide the following information: purchaser name, email address, billing address, date of purchase, order number, and number of unused tests to be refunded.  All information is required for a refund to be issued. Refunds will be processed within 10 business days, and issued to the same credit card on which the original purchase was made. Limit one full or partial refund per order number. 


Enneagram Institute® Events

As of January 1, 2019, the following refund policies are in effect for The Enneagram Institute® produced events. Events not produced by The Enneagram Institute® are governed by the policy of the producer, please check with them directly for their policies.

Event Cancellation

The Enneagram Institute® reserves the right to cancel a registration or event due to low enrollment or other circumstances which would make the registration or event impractical. Should circumstances arise that result in the cancellation or postponement of a registration or event, registrants will receive a full refund of the tuition cost only.

The Enneagram Institute® is not responsible to reimburse registrant for any additional incurred costs including, but not limited to airfare and transportation costs, accommodations, or other costs incurred by the registrant, due to any training cancellation or postponement (whether cancellation or postponement is initiated by The Enneagram Institute® or the registrant). Registrants are encouraged to purchase travel insurance as a precaution.

Participant Cancellation

The Enneagram Institute® acknowledges that unforeseen circumstances may occur that would prevent a registered participant from attending an Enneagram Institute event.

Cancellations made in writing on or before thirty (30) calendar days prior to the first day of the event will receive a full refund, minus an administrative fee of $150; no refunds can be made after that time.